Effective Date: May 15, 2026
Last Updated: June 1, 2026
Brick City Loft (“Brick City Loft,” “we,” “our,” or “us”) is committed to protecting the privacy, security, and integrity of the information entrusted to us by our guests, website visitors, booking inquiries, and business partners.
This Privacy Policy explains how information is collected, used, stored, disclosed, and protected when you interact with Brick City Loft through our website, booking systems, guest communications, digital guidebooks, verification workflows, payment systems, social media channels, or affiliated hospitality services.
Our objective is to provide a secure, transparent, elevated hospitality experience while maintaining responsible privacy and data protection standards consistent with modern boutique accommodations and international hospitality expectations.
This Privacy Policy applies to information collected through:
• The Brick City Loft website
• Direct booking inquiries and reservations
• Booking widgets and reservation forms
• Guest verification and screening workflows
• Payment processing systems
• Digital guidebooks and guest experience platforms
• Email, SMS, and messaging communications
• Property access systems and smart lock technologies
• Hospitality operational systems and integrations
• Marketing and analytics technologies
• Social media interactions
• Customer service communications
• Third-party hospitality and automation providers
Depending on how you interact with Brick City Loft, we may collect the following categories of information.
• Full name
• Email address
• Telephone number
• Mailing address
• Country of residence
• Emergency contact information
• Reservation details
• Travel dates and occupancy information
• Government-issued identification information submitted during guest verification
• Selfie verification images where required for identity confirmation
• Digital signatures and agreement acknowledgements
• Arrival and departure dates
• Number of guests
• Booking source
• Reservation history
• Guest communications
• Special requests
• Guest preferences voluntarily provided
• Property access logs associated with reservation activity
Payment information is processed securely by third-party payment processors.
Brick City Loft does not directly store complete credit card numbers, banking credentials, or full payment authentication data on our servers.
Information that may be processed by our payment providers includes:
• Billing name
• Billing address
• Transaction metadata
• Partial payment identifiers
• Payment confirmation status
• Fraud prevention indicators
When interacting with our website or digital services, we may automatically collect:
• IP address
• Browser type
• Device type
• Operating system
• Referral URLs
• Website interaction activity
• Session duration
• Geographic region derived from IP data
• Cookies and analytics identifiers
To protect guests, property owners, and the integrity of our accommodations, we may use identity verification and guest screening services.
This may include:
• Identity verification status
• Age verification
• Fraud prevention indicators
• Reservation risk analysis
• Security screening outcomes
• Validation of submitted identification materials
Screening decisions may be assisted by third-party providers, but final reservation decisions remain at the discretion of Brick City Loft.
We use information for legitimate hospitality, operational, security, and business purposes, including:
• Managing reservations and guest stays
• Communicating before, during, and after reservations
• Processing payments and security deposits
• Verifying guest identity
• Preventing fraud and unauthorized activity
• Providing smart lock access instructions and entry credentials
• Delivering digital guidebooks and guest resources
• Improving guest experience and hospitality operations
• Responding to inquiries and customer service requests
• Maintaining property safety and operational security
• Complying with legal obligations
• Sending service-related communications
• Conducting internal analytics and performance reviews
• Maintaining platform functionality and system security
• Supporting marketing initiatives where legally permitted
Where applicable under privacy laws, our legal basis for processing information may include:
• Contractual necessity
• Legitimate business interests
• Compliance with legal obligations
• Fraud prevention and security interests
• Guest safety and property protection
• Consent where required by law
Brick City Loft uses trusted third-party hospitality, payment, automation, analytics, communication, and operational platforms.
Depending on system configuration and reservation workflow, these providers may include:
• Property management systems (PMS)
• Payment processors
• Guest verification providers
• Smart lock and access control systems
• Email and communication platforms
• Website hosting providers
• Analytics providers
• Automation and workflow platforms
• Booking channel integrations
• Customer support tools
• Marketing and advertising platforms
These providers process information under their own privacy policies and security standards.
We make commercially reasonable efforts to work with reputable providers that maintain industry-standard security and privacy practices.
Brick City Loft may use smart lock technologies and digital access systems to facilitate secure property entry.
Access credentials may be generated and delivered electronically.
Access-related information may include:
• Access code generation
• Entry timestamps
• Access activation and expiration timing
• Reservation-linked access activity
• Device or system event logs
This information is used solely for operational security, guest support, fraud prevention, and property protection.
Exterior security cameras may be installed in publicly disclosed areas outside the property for safety, fraud prevention, property protection, and reservation security.
Brick City Loft does not place hidden cameras inside private guest living spaces, bedrooms, or bathrooms.
Any disclosed monitoring systems are used in accordance with applicable laws and platform policies.
Our website and digital services may use cookies, pixels, analytics technologies, and similar tracking tools to:
• Improve website functionality
• Analyze visitor behavior
• Optimize user experience
• Measure marketing performance
• Maintain security and session integrity
• Support booking and communication workflows
Users may adjust browser settings to manage cookies; however, certain site functionality may be limited if cookies are disabled.
9. Marketing Communications
We may send:
• Reservation confirmations
• Check-in instructions
• Guest service messages
• Operational updates
• Promotional or hospitality-related communications
Guests may opt out of non-essential marketing communications at any time using unsubscribe instructions or by contacting us directly.
Transactional and operational communications related to active reservations may still be sent where necessary.
We retain information only for as long as reasonably necessary to:
• Fulfill hospitality and operational purposes
• Maintain legal and accounting records
• Resolve disputes
• Enforce agreements
• Maintain security and fraud prevention measures
• Comply with applicable laws and regulatory obligations
Retention periods may vary depending on the nature of the information and operational requirements.
Brick City Loft implements commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Security measures may include:
• Encrypted communications
• Secure payment processing
• Restricted system access
• Authentication controls
• Secure third-party platforms
• Fraud monitoring
• Operational access limitations
However, no electronic transmission, online platform, or storage system can be guaranteed to be completely secure.
Users acknowledge that all digital systems carry some level of inherent cybersecurity risk.
Brick City Loft welcomes domestic and international travelers.
Information may be processed and stored in jurisdictions different from a guest’s country of residence.
By using our services, users acknowledge that information may be transferred to and processed within the United States or other jurisdictions where our service providers operate.